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“We recently started using Stylehawk Event Services to provide support services for our major events, and they have been an amazing addition to our team. Stylehawk owner Cameron Ungar is an impeccable leader and organizer whose extensive background in event logistics, event services, staff recruitment and management has helped take our events to a higher level of professionalism and quality.” - Legendary Competitor NLI Series
Guest services is simple. Like everything important in life… we learned it in kindergarten...
Treat others the way you wish to be treated.The Golden Rule is in full effect. Human interaction is dynamic though and service experiences are subjective. We all may wish to be treated a little differently which influences our service expectations. Therefore, the trick to creating an effective guest services program for sport event venue operators is to make sure everybody representing the event venue is calibrated to the same level. Continue reading “Does Your Frontline Staff Know How to Make a Decision?” »